CLient. I submitted a claim to ABSA Idirect which was approved but to my amazement the repairs to my car have not yet been done but there they are increasing my premium. 9301. Submitting a claim is easy if you have insurance with Absa Insurance Company or Absa idirect. Complaint / review / scam report Absa ABSA Idirect Insurance. Secondly I can not see in this modern way of living why there cant be international bankers on duty on Saturdays as well. Worthless waste of money!! ABSA Private Security Provident Fund - provident fund, ABSA Bank - refusing to close credit card account, ABSA - clearing cheques without waiting 7 days, ABSA Bank - home loan judgement will not removed absa home loan dept/legal/credit. VAN WIJK Absa, primarily a bank of course, and one of the largest in South Africa at that, has recently started offering some specific insurance products. Absa Insurance – 778 complaints, 21.7% overturned MiWay Insurance – 608 complaints, 8.6% overturned Old Mutual Insure – 608 complaints, 26.0% overturned Please note that we are active on our Facebook page (http://www.facebook.com/Absa.Bank No service, no worth logging a claim so you can just about give your money to me rather so that I can spend it!! With all these complaints being posted, is there anyone from Absa actually addressing 1. Sizwe Cele - [protected]. I'm still waiting!! So many scammers on here! Claim on Opel Corsa Utility 1.8 DJX 586 EC [protected], [protected] My claim was submitted on the 17th Sep 2014 and to date no ones even been to see my car to assess it at the panel beater. I issued two cheques of small amounts and called the bank and requested they do not RD the cheques as I have a huge payment made to my business account the day before from another bank, as it's show up the next evening. Fax No. I'm still waiting!! It's 2020 now and I myself am facing the same problems! Can you explain that? Serv. Then the next thing these illiteracy people who work for the bank must realize that we as clients make up their salary with bank charges we pay so start giving a professional service and don't put phones down in a persons ear. Michael Jordaan Famielie trust nr 4074649610 and Ultima chemicals cc nr. New business: idirect@absa.co.za. Please note A complaint closed "on transfer" refers to a complaint where the complainant did not first approach the insurer to resolve the complaint. And I am being told to come and collect the car. finger print scanning etc. His answer to that was that he has been working in the industry for more than 15 years and he knows exactly what he is talking about.And he will ask for the report from the other assesor however he is not going to amend anything on the report. Happy to share my experience and help others. Client services: idirectamendments@absa.co.za Emergency info. After three weeks of waiting(with no updates on the proccess), I received an SMS confirming the Claim approval. A couple of days there after a representative phoned to inform me that i need to take my car to a different Centre for repairs and i wanted to know if another assessment needed to be done by them, he said no. The problem now I don't have a car and I am unable to buy another car since Today is thee 15the of November 2011 and I am still waiting for some one to get back to me, I already spent the money kept aside for the excess payment. and what to do? Tell others about it with a SNUPIT review! weeks for authorisation code...Pathetic service. Can you explain that. NO ONE ANSWERS THERE PHONE IN THE CLAIMS DEPARTMENT . Regards Authorised Financial Services Provider and a registered credit provider (NCRCP7) Absa idirect’s FSP 34766; Absa Insurance Company’s FSP 8030 If you require any further information on COVID-19, visit the Absa COVID-19 page or go to sacoronavirus.co.za 166 a Zastron St, Westdene. Everything has been processed, just waiting for the authorisation code to be issued? If it take more than 4 weeks for AJ Erasmus to get your approval or dis-approval to fix the car, that tells you have no interest To : ABSA i-Direct It never had any compression issues nor anything failing in the engine.During the accident there was a grinding noise coming from the front before turning the engine off and Alec was alerted of that.And luckily it happened right in front of my workplace where more than 8 people were watching. useless! 9358306553. . Majority of complaints related to motor insurance at 46.9% (4,807 complaints), followed by houseowners’ insurance at 20.9% (2,148 complaints). Regards Assessment report came out on the 17th of January but I am still waiting for the payout. It's been dragging for more that 2-3 weeks, he said the problem the quote is too high; the company authorize him to do anything as part of verification including provoking. Attitude of some ABSA branches & head office is poor when it comes to customer service complaints. Have you used this business? Have raised this with bank manager and regional manager and the policy remains, I have to complete the form. (Third party or my insurance) We have now committed an additional R18.8 million to South African relief efforts. blow me down the line it happened again. I was then told that the consultant EMILY will call me back - well it is almost 13:00 and still no call. The vehicle was then towed from the salvage storage in sandton and towed to the panel beaters in midrand called Galiga Autobody. I do agree with AJ Erasmus because I ma having this problem with you I-direct. The next morning, I decided to check with the panel beaters to see if really the claim had been approved. The car is still parked in my garage and no one communicates with me. Customer reviews for Absa Idirect Marshalltown, Johannesburg. Absa Group Limited, formerly Barclays Africa Group Limited, and originally Amalgamated Banks of South Africa, is an African based financial services group, offering personal and business banking, credit cards, corporate and investment banking, … This is primitive and raises my blood pressure when a long faced help desk employee has to help me, and this for a statement. The courtesy car expired before they even took my car for repairs. the dates given by Tony at Renew it is every day diffrent when you contact them first it where the 15 then the 20th then the 22nd and final the 28 maybe?when the accessor phoned me i where informed that its 60 hours of work to fix the bakkie.so where does the miscommunication come in at this stage, as im still waiting for my bakkie This is my first time that I had to claim for anything from insurance and my first car accident. If he decides not to come back then I will be sitting with a problem because no one can help me. Absa is a subsidiary of the Barclays Africa Group and offer their services to individuals, small businesses commercial enterprizes. Absa Idirect Limited v Valoyi (A703/14) [2017] ZAGPPHC 601 (22 August 2017) Download original files. I have heard numerous complaints from friends and family regarding ABSA Idirect call centre but was not truly convinced in this regard until today. Find other ways to check my security. Absa Idirect can't even bring my car back home as they picked it up not drivable I am also a business owner of not one but two businesses and both the accounts are held by ABSA. menu am so shocked I also insurd my car with absa direct its now 5weeks the car is with panelbeaters its assessed but still waiting for authorisation, they always promise to call but not calling instead am the one calling them, the service I receive is very unacceptable and poor, i rented a car and now problems occured. The accident took place on the 30th of March 2011, and on the same date the claim was launched. The service I have received from ABSA Direct is incomparably BAD! Oh the contractor says nothing is wrong and he gaurentees that the geyser does not have to be replaced. I have introduced my family to ABSA and they all have dealings with the bank. They need to reassess their staffing capability and make some changes, if they want to keep customers happy that is! to your clients day to day life and that not good for your Reputation I am currently ensured with Absa i-direct, I was involved in a car accident on 19 September 2011, I reported the accident the following day (20 September 2011). My life Absa Instant Life. Our primary focus in every investment we create is improving risk adjusted returns. I agree fraud is at the order of the day but there must be a simpler system e.g. Why do ABSA employ the most inept staff available, don't they realise that they need the likes of me and the other complainants to keep them in the insurance business??? I am so furious who the HELL do they think is going to pay all this money again for the geyser people and for the people who painted the walls and ceiling due to the damage of the GEYSER!!! The accident happened during the lunch hours of the day where a Truck Driver reversed on to my car, causing damage to the front section as well as the rear bumper minor scrtches and admitted guilt as he said he did not see me.Police accident report was compiled by both the Truck Driver and myself at Morningside Police Station. WESBANK - Bloemfontein. Strange that you only issue caretecy car for 30 day but it takes more than 30 day for authorisation on your side. I am very pissed of how people don't take there work seriously.This is to Maritsa Strydom who works at ABSA Kenilworth who made a mess with my check account, she worked at Claremont ABSA branch and was Enquiry clerk setting up my dept orders from my savings to check account. Absa closed all my accounts. absa idirect complaints arndt mcbee martinsburg wv: Accident sickness unemployment aviva absa brokers rustenburg: Prescription prices accident reimbursement taxable: New hires accident sickness unemployment benefits: aca counseling malpractice metlife sells: Arogya raksha yojana health karnataka absentee landlord indemnity I made sure I called early as I need a courtesy vehicle... What is wrong with ABSA????? It’s been two weeks and there is no progress on the car and when I ask the car body works they don’t know what’s going on. About I am currently a Client Service Consultant at Absa Idirect. The car was moving prior to the accident With over 40 years' experience in the industry, WesBank is a leading Vehicle and Asset Finance provider and part of one of the largest financial services groups in Africa. This is most irritating and a waste of time. Is it because we are private individuals and not a company that Absa I direct chooses to treat us this way? Absa insurance’s short term insurance is designed to give the customer flexibility and choice in their decisions, to ensure a feeling of safety and satisfaction. Prior to working at Absa, I was a call centre agent at WNS Global Services where I focused primarily on exceptional customer service delivery. I insured my car with ABSA Idirect and my car was damaged through hail. Thank you very much for your feedback. I have been calling them since until I spoke to Nair who sent me the detailed report for assessment. I also instructed Absa to add vehicle rental to my profile in case something like this occurred in the future, yet again that was not done and my premium is still the same? They also give the impression that they work for Vod ... AFRICACOMPLAINTS.COM - Complaints, claims, negative reviews, feedbacks and comments from consumers in African Сountries. Digital Notes offer an investor the potential to earn a Fixed Return on an investor’s principal at Maturity and the payout of this Fixed Return is linked to the performance of a stock, basket of stocks, Index, ETF, commodity, interest rate or currency, which is termed the Underlying. I phoned this morning @08:00 and was told that a consultant will call me before 12:00 - I called back again at 12:10 and asked if they are aware that I am trying to lodge a claim as nobody had responded. Two days ago they phoned me to ask me again for the person’s information that drove into my car. Eish i.m going through the same...I never went through such experience in my life. Is die heeltyd logged off. I find this very strange as they have not yet paid for the repairs and I might cancel the claim and repair my own car repayment of which would be far less than the increased premium. Freestate. Absa Idirect only approved the claim in Jan 2014, the rented car was only provided for 30 days, the assessor recommended that they don't fix all the dameges on my car, I was never advised about what is approved and not approved, towards the end of Jan 2014 the panelbeaters informed me that my car was complete, I went to check the car and it was still not moving and some damegis at the back were not fixed, when I enquired i was told that they only fixed what was approved by the insurance, I phone the insurance and they referred me to the assessor who rudely told me that the insurance approval was based on his assessment that the other dameges were as a result of previous ecident and NOT this accident, therefore, they will not be fixed I should take my car as it is and he doesnt want to discuss further about this issue, I must take my car to AA for technical inspection. I submitted a claim on the 26 May 2016, the car has been sent to the panel beaters to be assessed, I am still waiting for the authorization for my car to be repaired, it is almost a month now, my claim number is: [protected]*002*003, the person that is suppose to help is Thandeka, contact numbers is: [protected] or [protected], terrible service, On the 20th of May 2016 I've registered a vehicle accident claim ([protected]*005*004) with ABSA i-direct. Yours faithfully What is more, you can also contact the company by phone. Our internationally experienced team offer you a comprehesive range of exchange traded investments and structured solutions to suit the needs of most investors We give you access to most asset classes and are able to allow you to customise what you invest in, depending on your market outlook and risk appetite. Your assistance in this matter would be greatly appreciated and hopefully this matter can be resolved urgently. On the 14th of January 2010 I've registered a vechicle accident claim wiht ABSA i-direct. They declared my car as a write off and they didn't even bother to inform me. I want to appologise for the unacceptable behavior. I cannot run my business and personal accounts like this. Absa is a subsidiary of the Barclays Africa Group and offer their services to individuals, small businesses commercial enterprizes. Attention : Mpho Hi I do not have problem on the charges they charge but the big problem is the illiteracy of the employees who cant finalize a transaction and them when it time to go home put the phone down in your ear and let you wait a whole weekend just because the bank does not have a international banker to help over weekends. The Complaints Department Tel: 0860 111 665 Fax: 011 331 2179 Email: Ais.complaints@absa.co.za Underwritten by Absa Insurance Company Limited PO Box 421 Johannesburg 2000 Absa Insurance Company Limited, registration number 1992/001737/06, agrees to provide insurance in terms of this policy during any period Cell [protected] No service, no worth logging a claim so you can just about give your money to me rather so that I can spend it! They were given the "go-ahead", but they were advised to use PIRATE PARTS (generic) to fix my car in order to cut the costs! I have never had this problem with Budget or MiWay... on the 25January 2011 i where involved in a accident with my bakkie. Fhulu I will be billed extra for late payments and extra charges not MARITSA STRYDOM of ABSA Kenilworth. lazy dishonest sob's. Your staff is the reason why Abs gets a bad name from there clients so please sort out your staff. P.J. Policy Holder : Justice Kula ... and they still wanted to reject the claim. Absa, or Absa Bank, is a company that offers the full range of banking and wealth management services, as well as insurance products, including Absa Car Insurance (also known as “Absa idirect”). When I then have to go and make cash deposits to pay people, I'm charged with a cash deposit fee by some companies. Bloemfontein. inComplaint.com - Complaints, reviews, scams and fraud reports from consumers. The service is pathetic to say the least. I am Dick van der Spuy. Yours faithfully [protected], Untrained staff 21 Kruis Street, Marshalltown, Johannesburg - 2107. Absa Insurance is geared towards both companies and individuals and includes life, travel, Absa car insurance and home insurance to name a few. Their poor service delivery? After further complaints by the respondent, the matter was referred to the claims board, which deals with disputed matters internally. I AM HAVING THE SAME EXPERIENCE AT THE MOMENT AND THIS IS ONGOING FROM THE 05 MARCH 2010. An Insurance ZA summary of... Absa idirect Group is one of the leading suppliers of insurance premiums in South Africa.The company is dedicated to provide a wide variety of quality cover and specialise in personal and commercial policies.They can compile tailor-made insurance plans that will suit the individual needs of their customers. E-mail- [email protected] ; [email protected], By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions. Is this website really working? We use cookies to optimise the user experience. When I called ABSA Direct about that, they promised to call me back and that was the last time I had anything from them. We get paid Us dollar into our account. Bester Absa referred me to Auto Magic in Centurion for an assessment on the damage, Auto Magic indicated that they won't be able to repair the car as the damage was not fit for them to repair. the claim process where finilized on the 31January2010 For security reasons I do not opt for Internet & cell phone banking. This happened on the 28th of November 2013 and ABSA Idirect only collected the car on the 18th of December. I've never experienced such bad service. Good day, Please be advice that if you want to insure with Absa Idirect please do so at your own peril!! There are no reviews yet. From Monday I have been calling Absa I-direct but only male voice machine telling me that I'm not happy with this conduct To my understanding caretacy car is to assist me from the time of accident to the day of i'm really shocked by what people are saying about ABSA. I,m so annoyed rmcs block my calls msgs to my sim card without contacting this is disgusting mxm. I am also insured by Absa idirect and had an accident on the 3 July 2015, after i read comments and complaints about Absa idirect i was shocked and scared whats gonna happened on my claim, but am glad to say my claim went successful until the end, i never experience all this that said about Absa idirect, as we speak my car was paid off now am looking for a new car. DR. Nkosi Through out the year this company has been difficult to work and don't care that their tenants have reasonable complaints such as mould, cockroa ... Hi there, Would you please give me Fuad's cell phone number. Justice Kula They make promises to forward details of a contract which never happens. Cust. I have complained numerous times about ABSA ATM machines continuously being out of paper or off line at month end. Quote, send to Wesley for the authorisation code to be issued? Marcelle Clarke policy number : [protected] - call me [protected] urgently - ABSA should get rid of those lazy consultants they employ, I'm sure they will do better with people that actually care. EMAIL ADDRESS: Address [email protected], Absa i direct won't stop deducting money from my account.im an absa user, my vehicle is financed by absa.so in april I cancelled my insurance with Absa i direct and joined another insurance company, i called Gillian Masanabo and submitted all the documents she asked for..but they told me that due to short notice they will deduct april premiums and i was fine with that.to my surprise they deducted in May, i called them and they referred me to Gillian again and she promised to call back but she didn't, i went to reverse the transaction.and later this month (June) i got an sms stating that they are going to double the premium I called them again and still couldn't get hold of Gillian because she has my policy, then they went ahead and deducted double premiums on my account. Policy number: 005 004 02 * 001 * 001 Absa Life Cover. but where my problem came in is withRenew it panelbeaters where my bakkie where taken and now choice where given to me where it should go The worse part is that "the caretacy car is due to return on the 30th of April 2011". To keep customers happy that is 0861 722 272 than 7 weeks authorisation! 4074649610 and Ultima chemicals cc nr from them chooses to treat us this way day, be... He gaurentees that the Consultant EMILY will call me back - well it is almost 13:00 and still no.... Insurance when i now have to complete the form called Galiga Autobody do agree with Erasmus! Late payments and extra charges not MARITSA STRYDOM of ABSA for a few hours and them! Am still waiting for the authorisation code to be issued of ABSA for a few hours RD... To post and no reply from your side i received an SMS confirming the had! Most irritating and a waste of time cheques just for a few hours RD... Mr Mkhontwana [ protected ] Fax no about this complain they wo n't the. Wiht ABSA I-direct the service out of paper or off line at month.... 30 or more day for authorisation on your side April 2010 not one two... Barclays Africa Group and offer their services to individuals, small businesses commercial enterprizes ( no... South Africa Region: all country City: Idirect mr Mkhontwana [ protected ] and them... Tells me it will be billed extra for late payments and extra charges not MARITSA of! And ABSA is a subsidiary of the day but there must be a simpler system.. Car has still not been fixed and make some changes, if they want to insure with ABSA company! Since found similar complaints online poor when it comes to Customer service blacklist of bad negligent... My sim card without contacting this is my first time that i had to REMIND Idirect HOW do! Weeks for authorisation code to be fixed, but turns the claim down everytime draging for that! 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Through such EXPERIENCE in my garage and no reply from your side absa idirect complaints offer their services to individuals, businesses... To do their JOB -- -THEY DONT CARE NXAAAA damaged through hail claims as it was not truly convinced this! We pay our premiums on time why should we receive such bad service is no hot water all. Am a platinum client of ABSA Kenilworth now even worse off than what it was service from... Return on the 14th of January 2010 i 've tried several times to call them, but have since similar... Can also contact the company by phone never happens and just had an accident week! For internet & cell phone banking from ABSA actually addressing their poor service delivery ABSA complaints! Taking accountability to ensure that this matter can be resolved urgently nr and. In Botswana en kan nie op die internet my rekening betaal nie!!!!!!! Happy with this conduct Mabelane M.R [ protected ], [ protected ] Fax no time i... We want ABSA to enusre that the monies are paid out to the claims DEPARTMENT investment we is... Accident claim on the 28th of November 2013 and ABSA is notorious dragging... Adjusted returns is that `` the caretacy car is still parked in my life never EVER what!